Privacy Policy

1. Introduction

IT Care Tech Repair ("we," "our," or "us") values your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website itcare.co.in, purchase products, or request our services. By engaging with our services or purchasing products, you agree to this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

A. Personal Information

• Name, phone number, email, and address (for booking and delivery)
• Government-issued ID (if required for warranty or regulatory compliance)

B. Device & Service Information

• Device type, brand, model, serial number, and reported issues
• Repair or inspection details, including parts replaced

C. Transaction & Purchase Information

• Details of purchased products, warranty periods, and service history
• Payment information processed through secure third-party gateways (we do not store full card details)

D. Website Usage Data

• Cookies, IP address, and browsing patterns on itcare.co.in (for analytics and service improvement)

3. How We Use Your Information

We use the collected information to:

• Process service bookings and product purchases
• Contact you for updates, confirmations, and post-service support
• Maintain warranty and service records for future claims
• Provide after-sales support under manufacturer and IT Care service warranties
• Issue invoices, receipts, and service reports
• Improve our website, services, and customer experience
• Fulfil legal or regulatory obligations

4. Warranty & Inspection Data

• If you purchase a product, your details will be stored for manufacturer warranty and IT Care's one-year service warranty
• If a device is opened for inspection or bug diagnosis, related technical details will be recorded, even if you do not proceed with the repair
• This data helps us maintain service quality, handle disputes, and track repeat issues

5. Device Collection & Storage Policy

• If you leave your device for repair, we will notify you when it is ready for collection
• Devices must be collected within seven (7) days of completion
• After this period, IT Care will not be responsible for loss, damage, or condition of the device
• In cases where storage is necessary beyond the collection deadline, additional storage fees may apply

6. Data Sharing & Disclosure

We do not sell or rent your personal data. We may share your data with:

• Technicians and staff for repair or inspection
• Authorized service partners for warranty claims
• Third-party logistics providers for deliveries
• Payment gateway providers for secure transactions
• Law enforcement or regulatory authorities if legally required

7. Data Security

We take reasonable technical and organizational measures to protect your data from unauthorized access, loss, misuse, or alteration. However, no online or offline system is completely secure, and we cannot guarantee absolute security.

8. Your Rights

You may request to:

• Access the personal data we hold about you
• Correct any inaccuracies in your information
• Request deletion of your personal data (subject to legal retention requirements)

Requests can be made by contacting us via:

• 📞 9726331226
• 📧 info@itcare.co.in

9. Policy Updates

We may update this Privacy Policy from time to time. The latest version will always be available on our website, and changes will take effect upon posting.